Privacy Policy

1 Overview

We are a mortgage brokerage serving Surrey, Langley, Delta, Vancouver and the Lower Mainland of British Columbia. We collect only the information necessary to respond to your inquiry, assess your financing needs, and connect you with appropriate lending options. We do not sell your personal information to third parties.

2 Information We Collect

We may collect the following categories of information:

• Contact details — name, email address, phone number, and mailing address provided through our contact or inquiry forms.
• Financing information — the type of mortgage or lending product you are interested in, property details, and any details you voluntarily include in your message.
• Usage data — pages visited, browser type, device type, referring URL, and approximate location derived from your IP address.

3 How We Use Your Information

Your information is used to:

• Respond to your inquiry and follow up on your financing request.
• Assess your situation and identify suitable lending options from our network of lenders.
• Arrange introductions to lenders, underwriters, or partner brokers where required to advance your application.
• Meet our legal, regulatory, and record-keeping obligations.
• Improve our website, services, and client experience.
• Send you updates about your file or, with your consent, relevant lending information.

4 Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• With your consent — to lenders, mortgage professionals, or partners involved in your application.
• Service providers — such as website hosting, email delivery, and form processing providers who are bound by confidentiality obligations.
• Legal requirements — when required by law, regulation, court order, or a regulatory body such as BCFSA.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to continued confidentiality.

5 Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. We may use third-party analytics tools that collect aggregated, non-identifying usage data. You can disable cookies in your browser settings; please note that some features may not function as intended if you do so.

6 Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or alteration. Our website is served over encrypted HTTPS connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7 Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to maintain accurate business records, and to comply with applicable legal and regulatory requirements. When information is no longer required, it is securely destroyed or anonymized.

8 Your Rights

Subject to applicable law, including British Columbia's Personal Information Protection Act and Canada's PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to marketing communications at any time.
• Request deletion of your information where we are not required to retain it.
• Ask questions or raise a concern about how your information is handled.

To exercise any of these rights, please contact us using the details in section 12.

9 Third-Party Links

Our website may contain links to third-party websites, including lender portals and partner resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before submitting personal information.

10 Children's Privacy

Our services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us so we can remove it.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12 Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please reach out to us:

Premier Lending Group · Serving Surrey, Langley, Delta, Vancouver & the Lower Mainland, BC